Schedule E-1 drug, to be taken under medical supervision. Sold only after a valid prescription from Registered Physician.
Certainly! Here is a revised version of the Returns and Exchange Policy for “The High Shack”:
Returns and Exchange Policy
At The High Shack, we take great pride in delivering premium-quality products sourced from the remote mountain villages in the Himalayas directly to your doorstep. Our goal is to ensure that your experience with us is as seamless and hassle-free as possible. To achieve this, we have outlined our returns and exchange policy below:
Returns and Exchanges
We do not offer returns or exchanges on products delivered in perfect condition as per your order. However, if you receive an incorrect product that does not match the item in your order confirmation, or if the product has a genuine manufacturing defect or was damaged in transit, we are happy to assist with an exchange.
Exchange Conditions:
- Exchanges are allowed within 5 days of delivery.
- If you receive a defective product, please send us pictures of the damaged item within 72 hours of delivery.
- We will offer a replacement of the same product or an alternative product of your choice. If the desired product is out of stock, we will provide a refund.
- The replacement or refund will be processed within 2-3 working days after the defective product is picked up.
Order Cancellation:
- Orders cannot be canceled once they have been placed.
How to Request a Return or Exchange:
To request a return or exchange, or to report any damage during transit, please contact our Customer Care team within 72 hours of delivery:
- Phone: +917025792675 (WhatsApp only), Monday to Saturday, 10:00 AM to 5:00 PM (IST)
- Email: info@thehighshack.in
Please provide your order number, delivery address, and an image of the incorrect or defective item. Our Customer Care team will review your request and respond within 72 working hours. Typically, we arrange a reverse pick-up within 3-4 working days. Each return or exchange request is handled individually.
Important Notes:
- Refunds cannot be issued if an incorrect or incomplete shipping address is provided, if there are three failed delivery attempts by our shipping agency, or if the package is refused by the recipient.
Refund Policy:
- Credit/Debit Card Payments: Refunds will be processed back to your card or bank account and should reflect within 5-15 working days.
- Store Credit/Gift Vouchers/Promotions: Refunds will be issued as online store credit, which can be redeemed for future purchases.
Thank you for choosing The High Shack. If you have any further questions or need assistance, please reach out to our Customer Care team.
Feel free to adjust any details as necessary for your company’s specific needs!